Our investigation into whether the Crown Institute of Higher Education was compliant with the Education Services for Overseas Students Act 2000.
This insights report supports provider improvements through sharing practical suggestions for how they can improve their handling of complaints about racism.
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Who we are and what we do
The NSO works with students and higher education providers to resolve student complaints. We are independent and impartial with powers to investigate a broad range of issues. For example, we can look into the actions taken by higher education providers relating to:
Our services
We work with students to resolve individual complaints and drive change across the higher education sector.
We are able to:
- consider whether decisions and actions taken by higher education providers are unreasonable, unjust, oppressive, discriminatory or otherwise wrong
- recommend a provider takes specific steps to resolve a complaint
- share information with relevant regulators for further action
- promote best practice complaints handling across the higher education sector
- offer a restorative engagement process between the student and the provider where appropriate, and
- bring parties together through alternative resolution processes such as conciliation.
All students, including domestic, international and higher degree research students, can contact the NSO about their higher education provider.
