Education and Outreach
Education
Through our education initiatives, we provide training and guidance to complaint handlers and higher education staff to strengthen complaint handling. This includes sharing knowledge and data insights, delivering webinars, creating resources tailored to the sector’s needs, and helping embed evidence-based trauma-informed complaint handling practices.
Outreach
Our outreach activities connect us directly with students, staff, and sector stakeholders. We attend student facing events, orientation, welcome and respect weeks, sector conferences and forums, and engage through social media channels and our newsletter.