Education and Outreach

Share your thoughts on Complaint Handling across the sector

We’re running a short, anonymous survey to help improve how complaints are handled in higher education.

• Students: Tell us about the challenges you face when making complaints, and how we can better support you. (Click here to take the student survey)
• Staff who handle complaints: Help us understand the challenges you face in supporting students. (Click here to take the staff survey)

Our stakeholders have valuable insights into the higher education sector, and this expertise can help us deliver high quality services and education.

Our aim is to build productive relationships across the sector.

For regular updates on our work, we encourage you to follow our social media. Alternately, you can email us with your questions.

Please note, we cannot progress complaints sent directly to our outreach mailbox. All complaints must be launched via online form, telephone, in writing or in person.

We will publish the recommendations we make to higher education providers in our annual report.

Invite us to participate or speak at your event

The NSO attends sector conferences, career expos, and higher education provider events to stay connected and raise awareness of our services.

If you would like a representative from the NSO to attend an event as an exhibitor or as a guest speaker, please complete our request form.

We will do our best to accommodate as many requests as possible.

Submit a case study

If your complaint was successfully resolved and you want to share your experience, we are very interested in sharing best practice and creative complaint resolution pathways.

This includes both the student and higher education provider perspective. We will only share deidentified case studies with permission from all people involved.

You can email us to share your experience.