NSO Webinars
NSO webinar recordings are live!
You can watch our webinars whenever it suits you.
We work with a range of experts, including NSO staff, industry experts, and guest speakers, to develop and deliver webinars.
By sharing expert advice and facilitating open discussions, our webinars aim to support and strengthen complaint handling across higher education.
Our webinars are audience-centred and responsive, with presenters exploring a range of questions directly from the audience.
Upcoming webinar
We will provide updates here about our upcoming webinars.
You can subscribe to be notified about our upcoming events.
Previous webinars
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Presentation24 Jun 2026De-escalation skills in student complaint handling
This webinar explains the drivers and dynamics of behaviour in student complaints, explores what de-escalation is and how to spot early signs...
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Presentation12 May 2026The use of confidentiality requirements in complaint handling (12 May 2026)
This webinar discussed insights from the NSO’s first own motion investigation (OMI): “Can I talk about this?” The use of confidentiality requirements...
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Presentation27 Mar 2026Trauma-informed complaint handling
This webinar discussed how to recognise, respond to, and manage student complaints in a trauma-informed way. It focused on the impacts of trauma...