Education Advisory Group
We have established an Education Advisory Group (EAG) as part of our role to provide education and training activities that support capability uplift in complaint handling across the higher education sector.
The EAG reflects the NSO’s commitment to sector consultation and collaboration to improve the student experience.
What they will do
Members give informal advice to on education and training activities to support capability uplift in complaint handling across the higher education sector.
Members will not have any involvement in operational matters, such as individual complaints, investigation reports, or NSO frontline services, either collectively or as individuals.
The members may be asked to advise on:
- the NSO’s Education Strategy, Education Plan and overall direction
- sector education priorities and how the NSO can best contribute
- insights related to better practice complaint handling
- any other relevant matters.
Membership
The NSO will appoint advisory group members for an initial period of 12 months via an expression of interest.
Members will abide by the Terms of Reference.
Current members
The members are appointed based on their knowledge, experience, and ability to provide strategic insights to the NSO’s education initiatives.
| Name | Role | Institution |
|---|---|---|
| Ademir Cortes | Campus Manager | Kaplan Business School |
| Amy Williams | Legal and Compliance Officer | University of Newcastle |
| Angela Cowan | Project Coordinator, Safe and Respectful Communities | University of Wollongong |
| April Vocale | Senior Manager, Student Complaints and Integrity | Victoria University |
| Areti Metuamate | Master and Head of College | Ormond College |
| Bhav Gohil | Student Matters Advisor | University of Western Australia |
| Charlie Rozario | Dean of Academics and Employability, Janet Clarke Hall | University of Melbourne |
| Denise Cuthbert | Emeritus Professor | RMIT |
| Edis Celhaka | Disability Liaison Officer | Deakin University |
| Erin O'Connor | Co-Student Ombudsman | Queensland University of Technology |
| Georgina Hall | Academic Integrity Officer and Senior Integrity Officer | University of Notre Dame |
| Hank Whan | Manager, Postgraduate Advocacy Service | University of Sydney |
| Hayley McNeel | Deputy Director, Griffith International | Griffith University |
| Joanne Braithwaite | Chief Integrity Officer | University of Wollongong |
| Joel McLean | Compliance Manager | University of Wollongong |
| Karina Okotel | Academic Secretary | College of Law |
| Mara Eversons | Director, Student Life | University of Canberra |
| Matthew Green | Associate Director, Complaint, Safety and Support Triage Services | Queensland University of Technology |
| Melanie Rumball | University Ombudsman | Charles Sturt University |
| Poonam Cariappa-Roy | Legal Advocate | UQ Union |
| Rowena Bower | Deputy Director, Academic Services Division | University of Queensland |
| Savitri Devi | Associate Director, Curriculum Implementation | Swinburne University of Technology |
| Tessa McCredie | Associate Director, Wellbeing | University of Southern Queensland |