Skip to main content
    0 results available.
      0 results available.
      language assistant menu topper outer language assistant menu topper inner

      Read documents in your language

      If you need more translations, please contact us via: 1300 395 775 or ombudsman@ombudsman.gov.au

      1300 395 775
      Quick Exit (ESC)
      Home Home

      Publications

        Refine Results

        Results

        1 - 10 of 92 search results

        Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Investigation report
        An investigation into administrative failures that delayed a student’s graduation more than 10 years.

        Media Release | Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Media release
        The National Student Ombudsman (NSO) has found that a student's graduation was unjustly delayed for over 10 years due to significant maladministration by a higher education provider.

        Short changed - The cost of refund non-compliance

        9 Sep 2026 | Investigation report
        Our investigation into whether the Crown Institute of Higher Education was compliant with the Education Services for Overseas Students Act 2000.

        Media Release | Short changed - The cost of refund non-compliance

        9 Sep 2026 | Media release
        The National Student Ombudsman (NSO) has made 13 recommendations in response to serious concerns about Crown Institute of Higher Education’s (CIHE) handling of withdrawals and refund requests from overseas students.

        Education Advisory Group - 13 August 2026

        2 Sep 2026
        The Education Advisory Group (EAG) met on 13 August 2026. The group discussed the experiences of students with a disability...

        Handling racism complaints

        2 Sep 2026 | Report
        This insights report supports provider improvements through sharing practical suggestions for how they can improve their handling of complaints about racism.

        Media release | Handling racism complaints - NSO Insights Report

        2 Sep 2026 | Media release
        Today the National Student Ombudsman (NSO) released an Insights Report to assist higher education providers in improving their handling of racism-related complaints.

        De-escalation skills in student complaint handling - Transcript

        24 Jun 2026 | Presentation
        Transcript form the webinar: De-escalation skills in student complaint handling

        De-escalation skills in student complaint handling - Presentation slides

        24 Jun 2026 | Presentation
        Presentation slides from the webinar: De-escalation skills in student complaint handling

        Education Advisory Group - 30 April 2026

        16 Jun 2026 | Correspondence
        Education Advisory Group summary of meeting held on 30 April 2026.