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        De-escalation skills in student complaint handling - Transcript

        24 Jun 2026 | Presentation
        Transcript form the webinar: De-escalation skills in student complaint handling

        De-escalation skills in student complaint handling - Presentation slides

        24 Jun 2026 | Presentation
        Presentation slides from the webinar: De-escalation skills in student complaint handling

        Education Advisory Group - 30 April 2026

        16 Jun 2026 | Correspondence
        Education Advisory Group summary of meeting held on 30 April 2026.

        Presentation - Trauma-Informed Complaint Handling

        2 Apr 2026 | Presentation
        On 27 March 2026, the National Student Ombudsman presented a webinar discussing how to recognise, respond to, and manage student complaints in a trauma-informed way.

        Public Statement - Internal Reviews: Walk the Talk

        24 Mar 2026 | Public statement
        Public statement from the National Student Ombudsman on the University of Technology Sydney (UTS) failing to improve its handling of gender-based violence reports.

        Media Release | Public Statement - Internal Reviews: Walk the Talk

        23 Mar 2026 | Media release
        Today the National Student Ombudsman released a public statement on its findings that the University of Technology Sydney (UTS) failed to improve handling of gender-based violence reports.

        Student Collective - Terms of Reference

        20 Mar 2026 | Policy
        Terms of Reference establishing the National Student Ombudsman Student Collective, which aims to deepen the connection the NSO has with higher education students.

        Can I talk about this tipsheet

        17 Mar 2026 | Factsheet
        This tipsheet tells you what you need to know about confidentiality requirements when making a complaint about your higher education provider.

        Media Release | NSO OMI Can I talk about this

        17 Mar 2026 | Media release
        The National Student Ombudsmans first own motion investigation report, published today, found the use of confidentiality clauses by universities could be restricting students from seeking support and discouraging them from making a complaint.

        Can I talk about this - The use of confidentiality requirements in university complaint-handling

        17 Mar 2026 | Report
        Our investigation focused on whether the application of confidentiality requirements can restrict students from seeking support during a complaint process and deter students from making or proceeding with a complaint.