Skip to main content
    0 results available.
      0 results available.
      language assistant menu topper outer language assistant menu topper inner

      Read documents in your language

      If you need more translations, please contact us via: 1300 395 775 or ombudsman@ombudsman.gov.au

      1300 395 775
      Quick Exit (ESC)
      Home Home

      Publications

        Refine Results

        Results

        1 - 10 of 95 search results

        National Student Ombudsman Annual Report 2025–26

        27 Oct 2026 | Annual report
        This annual report provides information on the activities, achievements and performance of the National Student Ombudsman for the 2025-26 financial year.

        Procedurally unfair

        20 Oct 2026 | Investigation report
        This report provides broad lessons to all higher education providers about the importance of taking student complaints seriously.

        Media Release | Procedurally unfair - Protest complaints mishandled by University of Technology Sydney

        20 Oct 2026 | Media release
        Today the National Student Ombudsman (NSO) released Procedurally unfair, a report into the university’s response to complaints about a National Day of Action for Palestine protest in March 2025.

        Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Investigation report
        An investigation into administrative failures that delayed a student’s graduation more than 10 years.

        Media Release | Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Media release
        The National Student Ombudsman (NSO) has found that a student's graduation was unjustly delayed for over 10 years due to significant maladministration by a higher education provider.

        Short changed - The cost of refund non-compliance

        9 Sep 2026 | Investigation report
        Our investigation into whether the Crown Institute of Higher Education was compliant with the Education Services for Overseas Students Act 2000.

        Media Release | Short changed - The cost of refund non-compliance

        9 Sep 2026 | Media release
        The National Student Ombudsman (NSO) has made 13 recommendations in response to serious concerns about Crown Institute of Higher Education’s (CIHE) handling of withdrawals and refund requests from overseas students.

        Education Advisory Group - 13 August 2026

        2 Sep 2026
        The Education Advisory Group (EAG) met on 13 August 2026. The group discussed the experiences of students with a disability...

        Handling racism complaints

        2 Sep 2026 | Report
        This insights report supports provider improvements through sharing practical suggestions for how they can improve their handling of complaints about racism.

        Media release | Handling racism complaints - NSO Insights Report

        2 Sep 2026 | Media release
        Today the National Student Ombudsman (NSO) released an Insights Report to assist higher education providers in improving their handling of racism-related complaints.