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        Webinar - The use of confidentiality requirements in complaint handling

        12 May 2026 | Presentation

        Student Collective

        22 Apr 2026 | Page
        We are establishing a Student Collective (collective). The collective will allow the NSO to receive authentic student voice feedback and insights, aligning with our commitment to elevating students' voices and experiences.

        nso.gov.au 1300 395 775 Can I talk about this ...

        22 Apr 2026

        Complaints

        09 Apr 2026 | Page
        Making a complaint

        Education

        02 Apr 2026 | Page

        Presentation - Trauma-Informed Complaint Handling

        02 Apr 2026 | Presentation
        On 27 March 2026, the National Student Ombudsman presented a webinar discussing how to recognise, respond to, and manage student complaints in a trauma-informed way.

        Presentation - Trauma-Informed Complaint Handling

        01 Apr 2026

        Trauma-Informed Complaint Handling Webinar - Transcript

        01 Apr 2026

        CRM system change

        27 Mar 2026 | Page
        The ACT Ombudsman is now moving to a new customer relationship management (CRM) system.

        Webinar - Trauma-Informed Complaint Handling (27 March 2026)

        27 Mar 2026 | Presentation