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        Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Investigation report
        An investigation into administrative failures that delayed a student’s graduation more than 10 years.

        Media Release | Mind the gap - When institutional accountability breaks down

        22 Sep 2026 | Media Release
        The National Student Ombudsman (NSO) has found that a student's graduation was unjustly delayed for over 10 years due to significant maladministration by a higher education provider.

        Mind the gap - When institutional accountability breaks down

        21 Sep 2026

        Careers

        17 Sep 2026 | Page
        Careers

        Short changed - The cost of refund non-compliance

        09 Sep 2026 | Investigation report
        Our investigation into whether the Crown Institute of Higher Education was compliant with the Education Services for Overseas Students Act 2000.

        Media Release | Short changed - The cost of refund non-compliance

        09 Sep 2026 | Media Release
        The National Student Ombudsman (NSO) has made 13 recommendations in response to serious concerns about Crown Institute of Higher Education’s (CIHE) handling of withdrawals and refund requests from overseas students.

        Short changed

        07 Sep 2026

        Education Advisory Group - 13 August 2026

        02 Sep 2026
        The Education Advisory Group (EAG) met on 13 August 2026. The group discussed the experiences of students with a disability...

        Handling racism complaints

        02 Sep 2026 | Report
        This insights report supports provider improvements through sharing practical suggestions for how they can improve their handling of complaints about racism.

        Media release | Handling racism complaints - NSO Insights Report

        02 Sep 2026 | Media Release
        Today the National Student Ombudsman (NSO) released an Insights Report to assist higher education providers in improving their handling of racism-related complaints.